Greet customers and understand vehicle service or repair requirements.
Inspect vehicles and prepare service/job cards.
Explain recommended repairs, service packages, costs, and timelines.
Coordinate with technicians to ensure timely diagnosis and repairs.
Provide regular updates to customers regarding service progress.
Prepare cost estimates and obtain customer approvals before repairs.
Ensure quality checks are completed before vehicle delivery.
Explain the work completed and billing details to customers.
Handle customer complaints and resolve issues professionally.
Maintain service records and customer history in the system.
Promote value-added services, accessories, and annual maintenance packages.
Achieve customer satisfaction and service revenue targets.