Service advisor

A Bodyshop Advisor acts as the main point of contact between customers and the body shop, managing the entire repair process from initial assessment to vehicle handover. They are responsible for customer service, accurate damage assessment, providing repair estimates, coordinating with technicians, and ensuring customer satisfaction. 

Here's a more detailed breakdown:

Customer Interaction and Service:

• First Point of Contact:

  Bodyshop Advisors are often the first person a customer interacts with when bringing their vehicle in for repairs. 

• Customer Needs Assessment:

  They listen to the customer's concerns and thoroughly assess the vehicle's damage. 

• Communication:

  They explain the repair process, provide estimates, and keep customers informed about the progress of the repairs. 

• Handling Inquiries:

  They answer customer questions, address concerns, and ensure a positive customer experience. 

Repair Process Coordination:

• Estimating and Planning:

  They assess damage, prepare repair estimates, and plan the necessary work. 

• Technician Liaison:

  They coordinate with technicians, ensuring they have the necessary information and resources to complete the repairs. 

• Parts Management:

  They may be involved in ordering parts and ensuring their availability for the repair. 

• Job Card Management:

  They prepare and manage job cards, outlining the scope of work, required parts, and estimated timelines. 

• Quality Control:

  They may be involved in quality control checks before the vehicle is returned to the customer. 

• Final Vehicle Delivery:

  They explain the completed work to the customer, handle invoicing, and ensure customer satisfaction. 

Administrative Tasks:

• Scheduling: They schedule appointments and manage the flow of vehicles into the body shop. 

• Paperwork: They handle paperwork related to repairs, insurance claims, and payments. 

• Database Management: They maintain accurate records of customer interactions, repair orders, and other relevant information. 

In essence, a Bodyshop Advisor acts as a professional "manager" of the entire customer-facing body shop service process, ensuring smooth operations and customer satisfaction. 

• It is a Full Time Technician job for candidates with 1 - 2 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Abt Maruti.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at Abt Maruti
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.