Senior Technical Head

Qualification: Minimum Bachelor's Degree in Electronics, Electrical, Computer Science, IT, Telecommunications or a related technical discipline.

About Yendra Techno Solution

Yendra Techno Solution is an ISO 9001:2015 certified security systems and IT networking solutions provider, serving Bengaluru and Karnataka since 2014.

We specialize in professionally designed CCTV surveillance, IT networking, biometric attendance, access control, IP video door phones, smart security and wireless burglar alarm solutions.

We are looking for a highly experienced, technically strong and responsible Senior Technical Head capable of managing our field technicians, resolving complex technical issues, maintaining installation quality and delivering reliable security solutions to our customers.

1. Technical Expertise – Mandatory

A. CCTV Surveillance Systems

• Expert knowledge of IP CCTV, analog HD and hybrid surveillance systems.

• Advanced configuration of NVRs, DVRs, IP cameras, PoE switches and surveillance storage.

• Strong experience with Hikvision, PRAMA, CP Plus and equivalent professional CCTV brands.

• Knowledge of AI-based human/vehicle detection, intrusion alerts, smart analytics and active deterrence.

• Expertise in remote viewing, recording failures, camera offline issues, HDD errors and network connectivity.

• Ability to design and troubleshoot complex residential, commercial and industrial CCTV installations.

• Knowledge of storage calculation, camera positioning, bandwidth planning and cybersecurity.

B. IT Networking & Infrastructure

• Strong knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, NAT, VPNs and routing.

• Practical expertise with managed switches, routers, PoE switches, firewalls and wireless access points.

• Experience with TP-Link Omada and other enterprise networking platforms.

• Troubleshooting of IP conflicts, network loops, connectivity problems and performance issues.

• Knowledge of structured cabling, fiber optics, racks and network documentation.

• Ability to handle multi-building and large-site network infrastructures.
  

C. Biometric Attendance & Access Control

• Installation, integration and advanced troubleshooting of eSSL, Matrix and equivalent systems.

• Knowledge of biometric face recognition, fingerprint, RFID and cloud attendance systems.

• Access control panels, electromagnetic locks, exit buttons, sensors and door controllers.

• Configuration of multi-door access control, anti-passback, door interlocking and access schedules.

• Understanding of attendance software, user permissions, reports and integration requirements.
  

D. IP Video Door Phone Systems

• Strong practical knowledge of Hikvision and other IP video intercom solutions.

• Villa, apartment and multi-floor IP video door phone configurations.

• Mobile application integration, remote answering and door/gate unlocking.

• Integration with electric strikes, magnetic locks and automated gates.

• Troubleshooting of SIP/IP communication, call routing, audio, video and connectivity issues.
  

E. Wireless Burglar Alarm Systems

• Design, installation and configuration of wireless intrusion alarm solutions.

• Knowledge of PIR sensors, magnetic door contacts, alarm panels, keypads, sirens and communication modules.

• Remote notification, zone configuration, arming/disarming and false-alarm troubleshooting.

• Ability to integrate alarm systems with CCTV and other security infrastructure where supported.
  

2. Field Technician Management & Leadership

The selected candidate must be capable of independently supervising and technically supporting multiple field technicians and project teams.

Key responsibilities:

• Lead, guide and supervise CCTV, networking and security system technicians.

• Act as the primary technical escalation point for field technicians.

• Respond quickly to technical queries raised during customer-site installations and service visits.

• Provide clear step-by-step troubleshooting instructions over calls, video calls or on-site visits.

• Personally handle critical technical issues that cannot be resolved by junior or senior technicians.

• Allocate technically suitable technicians based on project complexity and skills.

• Monitor workmanship, installation quality and adherence to company standards.

• Conduct practical technician training and technical knowledge-sharing sessions.

• Assess technician performance and identify skill development requirements.

• Maintain team discipline, professional conduct, productivity and accountability.

• Coordinate with Operations, Sales, Stores and Management for successful project execution.

3. Project Execution & Technical Quality Control

• Conduct advanced site surveys for large or technically complex projects.

• Design and validate CCTV camera placement, network topology, access control architecture and equipment selection.

• Prepare technical BOMs, network diagrams, cable layouts and installation plans.

• Review project requirements before assigning technicians.

• Ensure installations comply with applicable electrical, network, safety and product standards.

• Verify equipment configuration, recording functionality, network connectivity and final system performance.

• Conduct testing, commissioning and customer demonstrations.

• Maintain proper configuration records, IP address plans, site reports and handover documentation.

• Ensure projects are completed within the committed schedule with minimal rework.
  

4. Advanced Troubleshooting & Post-Sales Support

Yendra places strong importance on reliable post-sales service and long-term customer relationships.

The Senior Technical Head will be responsible for:

• Diagnosing difficult technical issues accurately rather than relying on repeated trial-and-error repairs.

• Supporting technicians in identifying the root cause of recurring complaints.

• Handling technical escalations from commercial, residential, industrial and institutional customers.

• Coordinating with authorized brand service/RMA channels where applicable.

• Supporting Yendra's 24–48-hour service response commitment, subject to site access and operational conditions.

• Explaining problems, technical findings and solutions professionally to customers.

• Monitoring unresolved tickets and ensuring appropriate technical closure.

• Introducing preventive maintenance practices to reduce recurring failures.
  

5. Technical Team Development

• Train technicians on new CCTV products, network devices, biometric systems, IP video door phones and alarms.

• Prepare practical troubleshooting procedures and standard operating procedures (SOPs).

• Introduce installation checklists and quality-control procedures.

• Conduct periodic technical reviews of completed projects.

• Promote correct equipment handling, secure configuration and safe installation practices.

• Improve first-time resolution rates and reduce repeat customer complaints.

6. Required Skills & Professional Qualities

Mandatory:

• 10–15 years or more of relevant technical field experience.

• Strong hands-on expertise across CCTV, networking and electronic security systems.

• Proven experience supervising field technicians or technical project teams.

• Ability to independently resolve advanced technical problems.

• Strong understanding of customer-site execution and technical service operations.

• Excellent troubleshooting, analytical and problem-solving abilities.

• Good communication skills in English and Kannada; Hindi is an advantage.

• Ability to explain technical problems clearly to technicians, management and customers.

• Experience working with technical documentation, service reports and project checklists.

• Willingness to visit customer sites across Bengaluru and Karnataka as required.

Preferred:

• Experience managing multiple simultaneous installation and service projects.

• OEM technical certifications in CCTV, networking or access control.

• Experience supporting industrial, factory, commercial-building and apartment security projects.

• Familiarity with cybersecurity best practices for network-connected security systems.

7. Performance Expectations

The successful candidate will be evaluated on:

1. Technical resolution quality and first-time fix rate.

2. Reduction in repeat service complaints.

3. Installation and commissioning quality.

4. Field technician productivity and skill development.

5. Timely closure of technical escalations.

6. Project completion and customer satisfaction.

7. Proper technical documentation and process compliance.

8. Who Should Apply?

We are looking for an experienced hands-on technical leader, not only a site supervisor or project coordinator.

The candidate must have the confidence and expertise to diagnose complicated technical issues, guide multiple field technicians, take responsibility for installation quality and support management in building a highly skilled technical operations team.

• It is a Full Time Technician job for candidates with 6+ years of experience.