Senior Field Technician

Field Tech Senior Associate NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate to join our team in Pune, Mahārāshtra (IN-MH), India (IN). Roles & Responsibilities: Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Hands-on experience with monitoring, network diagnostic and network analytics tools Monitor performance and ensure system availability and reliability. Monitor system resource utilization, trending, and capacity planning Should have good technical troubleshooting skills to resolve issues. Understanding of the OSI or TCP/IP model and routing protocols. Should liaise with vendors and regional teams for problem resolution. Timely updates to all the stakeholders on the pendency, ongoing and Critical issues. Adherence to the defined process and polices to meet the KRI and deadline. Follow the escalation matrix wherever required. Ability to learn and adapt new technologies for efficient deliverables. Requirements: Bachelor’s degree from an authorized university. CCNA & CCNP or higher (CCIE data centre infra) Minimum 2yrs of exp for L1 position and 3-4 yrs of exp for L2 position. Good Communication Skills (Written & Spoken) in English Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.) Knowledge on ticketing tool preferrable ServiceNow. Willingness to work in rotational shifts 24•7 environment. Travel including overnight domestic may be required. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Experience Level Senior Level