JOB RESPONSIBILITY:
· Delivering the best service experience by reaching on time, being transparent with customers & following the SOP & policies of the company
· Installing/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers.
· Maintaining 6 Calls Per Day Productivity.
· Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day] as per customer.
· Provide Mandatory service as per the SOP.
· Upselling and cross selling of products and attachments
· Documentation of all activities on field as per company process / in mobile app. or in History card as the case applicable
· Expected to charge customers as per the MRP applicable in the Mobile Application and ensure the payment collected from customers are submitted to office same day
· Issue payment receipt where payment is received from customers
· Renew Annual Maintenance Contract from In Warranty & In Contract customer
· Follow up with customer who have not renewed Annual Maintenance Contract (AMC) and renew the same / update feedback in case AMC is not taken
· Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with customer
· To complete the activity in Mobile after job completion and raise more spares requirement if call could not be completed due to lack of spares
· Report to office in the evening and submit tool kit with spares and documents in office including defective spares
· 85% Attendance to be maintained per month
· Drop door lock card at the door in case if customer is not at home during any visit
PREFERRED PROFILE OF THE CANDIDATE:
· 1-3 years of experience in handling electronic product servicing as well as customer-facing field experience
· ITI diploma or HSC (10+2) is required education qualification
· Graduates & Durable experience STs are preferred
· Should be willing to travel and have a cycle/bike of his own
· Age should not be more than 35 years
· Local language: Read Write & Speak
· English or Hindi: Read Write & Speak