We are looking for a skilled and customer-focused Broadband Installation Engineer to join our team. The role involves installing, testing, and maintaining broadband and related telecom services at customer premises, ensuring high-quality service delivery and customer satisfaction.
### Key Responsibilities:
- Install and configure broadband, Wi-Fi routers, modems, and related equipment at customer premises.
- Perform cabling, wiring, and connectivity setup for internet and networking systems.
- Conduct testing and troubleshooting of broadband connections to resolve faults, speed issues, or signal disruptions.
- Provide on-site technical support, ensuring installations meet company and industry standards.
- Educate customers on usage, safety, and troubleshooting basics of broadband services.
- Maintain accurate service records, installation reports, and customer feedback logs.
- Adhere to health, safety, and compliance guidelines while working on-site.
- Coordinate with the technical support and network operations teams for escalated issues.
### Skills & Qualifications:
- ITI/Diploma/Graduate in Electronics, Electrical, IT, or a related field.
- Proven experience in broadband/telecom installation or similar technical field preferred.
- Strong technical knowledge of networking, cabling, and internet technologies.
- Ability to troubleshoot hardware, software, and connectivity issues.
- Good communication and customer-handling skills.