Field Support Engineer

Field Service Engineer(Hingoli)
Note : Candidate from solar manufacturing preferred

Role Overview

As a Field Service Engineer at Himalayan Solar, This role requires frequent travel to visit customers and project sites

Responsibility:-

• Visit the assigned site promptly and identify the fault in the Solar Water Pumping System (SWPS).

• Clearly document the fault in the Field Service Report (FSR) and obtain the farmer’s signature as confirmation.

• If the SWPS has been tampered with or relocated by the farmer, immediately capture video and photographic evidence and share it with the Complaint Office, Panchkula.

• If the fault can be rectified with available tools on-site, carry out the repair immediately. Ensure that the FSR includes detailed remarks about the repair work and is duly signed by the customer.

• Replace damaged or faulty parts such as the Solar Panel, Purlin, Side Rafter, Main Rafter, Supporting Pipe, C Clamp, U Clamp, Anti-theft Nut Bolts, Controller Patti, Rotating Plate, MC4 Connector, Wiring, Motor, JB Box, etc., with new components.

• Collect faulty parts and ensure they are transported to the nearest transport hub for dispatch to the Service Centre.

• Once repaired, ensure the parts are safely transported back and reinstalled at the farmer’s site.

• After completing the repair, submit the signed FSR along with photographs or videos showing the water discharge as proof of resolution

• Give top priority to complaints registered under MSEDCL ownership

• Take photographs of SWPS and Inverter Charger (IC) sites whenever required for official records.

• Visit insurance claim sites to verify and assess the extent of damage or theft

• Visit potential customer sites to evaluate load requirements and site conditions for new SWPS and Inverter Charger installations.

• You may be required to attend to complaints or installations at any location, beyond your designated area.

• Conduct thorough inspections of the system after installation to identify and rectify any punch points or installation issues.

• It is a Full Time Technician job for candidates with 6 months - 1 years of experience.