Field Service Executive – Mswipe Technologies Pvt Ltd.
Installed, configured, and maintained POS (Point of Sale) machines and card payment terminals at merchant locations.
Provided on-site technical support to resolve device issues, connectivity problems, and transaction failures.
Handled merchant complaints and service requests, ensuring timely resolution and customer satisfaction.
Conducted regular maintenance, troubleshooting, and replacement of faulty POS devices.
Assisted merchants with device operations, payment processing, and basic technical guidance.
Coordinated with internal teams to resolve technical issues and improve service efficiency.
Maintained service reports, installation records, and customer information.
Ensured timely completion of service calls and followed company service standards.