DTH Technician

15,000 - 20,000 /month

Reliance Jio Infocom Limited

Field job

Brajrajnagar, Jharsuguda

1 - 4 years Experience in Technician

2 Openings

Full Time

Skills Required

Servicing

Installation

Job Highlights

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Bike, Smartphone, ITI, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

JOB DESCRIPTION:

1. Partner & Technician Management
Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.
Ensure availability and manage upgrades or terminations
2. Training & Development
Conduct initial training, reskilling, upskilling, and periodic refresher programs.
Deliver hands-on field training through OJTs
3. Performance Monitoring & Customer Support
Track KPIs and performance metrics of partners and technicians.
Take corrective actions based on evaluation outcomes.
Guide and support in resolving escalated issues within TAT to ensure customer satisfaction.
4. Operational Compliance
Conduct audits, inventory reconciliation, and FTTx device inspections.
5. Mobility Device Services
Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.
Train and support extended service points.
6. Field Readiness & Ad-hoc Activities
Travel to touchpoints as required.
Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.

Skills Required:

1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7 technical knowledge and field team management skills

Other Details

It is a Full Time Technician job for candidates with 1 - 4 years of experience.

More about this DTH Technician job

What qualifications and experience are required for this DTH Technician position?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Servicing, Installation.
What is the salary and job type for this role?
Ans : The salary for this DTH Technician job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This DTH Technician job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Brajrajnagar, Jharsuguda.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-4 years of experience can apply for this DTH Technician job. Only male candidates can apply.
What are the key responsibilities of this DTH Technician job?
Ans : As a DTH Technician, key responsibilities include skills like Servicing, Installation. This role is part of Technician category.
Where is this job located?
Ans : This DTH Technician job is located in Brajrajnagar, Jharsuguda.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Servicing, Installation along with 1-4 years of experience is ideal for this DTH Technician job.
Why should you apply for this DTH Technician job?
Ans : This DTH Technician job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.