DTH Technician

JOB DESCRIPTION:

1. Partner & Technician Management
Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.
Ensure availability and manage upgrades or terminations
2. Training & Development
Conduct initial training, reskilling, upskilling, and periodic refresher programs.
Deliver hands-on field training through OJTs
3. Performance Monitoring & Customer Support
Track KPIs and performance metrics of partners and technicians.
Take corrective actions based on evaluation outcomes.
Guide and support in resolving escalated issues within TAT to ensure customer satisfaction.
4. Operational Compliance
Conduct audits, inventory reconciliation, and FTTx device inspections.
5. Mobility Device Services
Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.
Train and support extended service points.
6. Field Readiness & Ad-hoc Activities
Travel to touchpoints as required.
Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.

Skills Required:

1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7 technical knowledge and field team management skills

• It is a Full Time Technician job for candidates with 1 - 4 years of experience.