Job Requirements: Job Purpose To install, maintain and troubleshoot FTTH (Fiber to the Home) broadband connections, ensuring reliable internet connectivity, timely fault resolution and customer satisfaction. ### 2. Key Responsibilities - Install and maintain FTTH fiber-optic broadband connections at customer premises. - Perform fiber-optic cable laying, routing, termination, splicing and jointing. - Install and configure ONT/ONU devices, Wi-Fi routers and related equipment. - Troubleshoot fiber cuts, low optical power, LOS alarms and internet connectivity issues. - Use optical power meters, OTDR and other fiber-testing instruments as required. - Check optical power levels and ensure signal quality meets network standards. - Attend customer complaints and complete service requests within defined SLA timelines. - Perform preventive maintenance and restore services during network outages. - Maintain accurate records of installations, repairs, materials and service closures. - Coordinate with Team Leaders, NOC teams and other field technicians.