Academic Voice & Accent Trainer

20,000 - 22,000 /month

Sahaj Oil & Food Private Limited

Vaishnodevi Circle, Ahmedabad

2 - 5 years Experience in Teacher / Tutor

1 Opening

Full Time

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Job Summary

Sahaj Oil & Food Pvt. Ltd. is looking for an experienced Customer Support Trainer & Quality Auditor to join our Customer Support team. The candidate will be responsible for training customer support executives, monitoring customer interactions, conducting quality audits, and improving overall customer service standards.

Key Responsibilities

Training:

Conduct onboarding and process training for new Customer Support Executives.
Provide regular refresher training based on performance gaps.
Train employees on communication skills, customer handling, product knowledge, and company processes.
Prepare training materials, assessments, and practical exercises.
Identify individual and team training requirements.
Track training effectiveness and employee improvement.

Quality Audit:

Monitor and audit customer calls, chats, and other customer interactions.
Evaluate calls based on defined quality parameters and SOPs.
Identify errors, process gaps, communication issues, and areas for improvement.
Prepare daily/weekly/monthly quality reports.
Share feedback with Customer Support Executives and Team Leaders.
Conduct calibration sessions to maintain consistent quality standards.
Track repeated errors and recommend corrective actions.
Coordinate with the Customer Support and Management teams to improve CSAT and service quality.

Other Details

It is a Full Time Teacher / Tutor job for candidates with 2 - 5 years of experience.

More about this Academic Voice & Accent Trainer job

Who is eligible to apply for this Academic Voice & Accent Trainer job at Sahaj Oil & Food Private Limited?
Ans : Candidates should have a Graduate and above qualification for this Academic Voice & Accent Trainer job offered by Sahaj Oil & Food Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹22,000 per month in this Academic Voice & Accent Trainer position.
What is the work schedule for this Academic Voice & Accent Trainer job?
Ans : This Academic Voice & Accent Trainer job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vaishnodevi Circle, Ahmedabad.
How many vacancies are there for this Academic Voice & Accent Trainer job?
Ans : There is 1 vacancy for this Academic Voice & Accent Trainer role.
Is this job open for all genders?
Ans : Yes, this Academic Voice & Accent Trainer job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Academic Voice & Accent Trainer position is Vaishnodevi Circle, Ahmedabad.
What makes this Academic Voice & Accent Trainer job a good opportunity?
Ans : This Academic Voice & Accent Trainer job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 1 openings.