recruitment, performance management, and operational excellence.
1. Tutor Recruitment & Training
• Lead tutor hiring, including screening, interviewing, and onboarding.
• Deliver initial and ongoing training on policies, tutoring tools, and best practices.
• Organize workshops and continuous learning sessions to enhance teaching skills.
2. Quality Assurance & Performance Monitoring
• Monitor live and recorded sessions to ensure teaching quality and compliance with standards.
• Provide regular feedback, set performance goals, and recognize high performers.
• Analyze student feedback to address concerns and improve services.
3. Operational Management
• Oversee tutor scheduling to maximize efficiency and meet student demand.
• Ensure tutors have the required resources and support.
• Collaborate with technology, curriculum, and customer support teams for seamless service delivery.
4. Curriculum & Content Oversight
• Work closely with curriculum developers to align academic content with student needs.
• Ensure effective online delivery of educational material.
5. Student & Parent Engagement
• Oversee student progress tracking and ensure timely reporting to parents.
• Handle escalations from students and parents, ensuring prompt resolution.
6. Strategic Planning & Growth
• Set team goals and KPIs aligned with organizational objectives.
• Implement tutor retention initiatives, including incentives and growth opportunities.
• Recommend innovative tools, techniques, and technologies to enhance tutoring services.
7. Compliance & Ethical Standards
• Enforce organizational policies and privacy regulations.
• Foster an ethical, professional, and positive work culture.
Qualifications & Skills
• Bachelor’s or Master’s degree in Education, Business, or a related field.
• Minimum 4+ years of experience in tutor management, academic operations, or EdTech leadership.
• Strong leadership, communication, and organizational skills.
• Knowledge of online education tools and platforms.
• Ability to manage cross-functional collaboration and mentor diverse teams.
What We Offer
• Competitive salary.
• Dynamic and supportive work environment.
• Career growth and development opportunities.
• Opportunity to contribute to a team focused on student success.