Trainer

Customer Care Executive Trainer – Skill Training

Job Roles & Responsibilities

• Deliver training sessions for Customer Care Executive courses as per NSDC/SSC curriculum and guidelines.

• Train students in customer handling, communication skills, soft skills, telephone etiquette, and professional behavior.

• Conduct practical sessions on customer interaction, complaint handling, email etiquette, and CRM basics.

• Prepare lesson plans, training materials, assignments, and assessment modules.

• Monitor student attendance, performance, discipline, and learning progress.

• Conduct mock interviews, role plays, group discussions, and personality development sessions.

• Provide spoken English and workplace readiness training to enhance employability.

• Maintain training records, batch files, attendance sheets, and assessment documentation.

• Coordinate with center management for batch scheduling, assessments, and certification processes.

• Support students during internships, on-the-job training, and placement activities.

• Ensure classroom discipline and maintain a positive learning environment.

• Assist in mobilization, counseling, and orientation of candidates when required.

• Stay updated with industry trends and customer service standards.

• Achieve training quality benchmarks and ensure successful student outcomes.

• Coordinate with employers and placement teams for student placement opportunities.

Desired Skills

• Good communication and presentation skills

• Strong interpersonal and counseling ability

• Knowledge of customer service operations and CRM practices

• Basic computer proficiency (MS Office, Email, Internet)

• Ability to motivate and manage students effectively

• Mobilization with Team on need basis

Preferred Qualification

• Graduate in any discipline

• Experience in Customer Service/BPO/Retail/Training preferred

• Certification in Skill Training or ToT (Training of Trainers) will be an added advantage

  The job post is for the state of Odisha in Bhawanipatna & Puri. Outstation candidate will be given fooding and lodging

• It is a Full Time Teacher / Tutor job for candidates with 5 - 6+ years Experience.