Trainer

Role Overview

The B2C Sales Trainer is responsible for designing and delivering sales training programs for telecalling sales teams within the Magicbricks Contact Center. The role focuses on improving sales capability, revenue performance, call effectiveness, and product knowledge through structured training interventions and ongoing coaching.

Key Responsibilities

Training Delivery

• Conduct new hire  and sales training for B2C agents
  

• Deliver refresher trainings for tenured sales teams
  

• Facilitate classroom and on-floor training sessions
  

• Ensure smooth nesting and ramp-up of new joiners
  
  

Sales Capability Development

• Train agents on sales pitch, objection handling, and closing techniques
  

• Drive product and process knowledge training
  

• Coach agents on call handling and revenue conversion skills
  

• Support low performers through targeted coaching plans
  
  

Content & Training Design

• Develop training modules, presentations, and sales scripts
  

• Create role plays, mock calls, and evaluation exercises
  

• Update training content based on business/product changes
  
  

Performance Monitoring

• Identify skill gaps through call audits and sales data
  

• Partner with Quality & Operations to improve performance
  

• Track training effectiveness through post-training metrics
  

• Publish training reports and dashboards
  
  

Stakeholder Collaboration

• Work closely with Operations Managers, Team Leaders, and Quality teams\
  

• Align training interventions with business revenue goals
  

• Support new product or campaign launches through training
  
  

Skills & Competencies

• Strong communication and presentation skills
  

• Strong understanding of telecalling sales processes
  

• Expertise in objection handling and sales closures
  

• Ability to coach and influence adult learners
  

• Data-driven approach to performance improvement
  

• Strong stakeholder management skills
  
  

Eligibility & Requirements

• Graduate (mandatory)
  
  

• Comfortable with 6 days working from office
  
  

• Languages: English and Regional Language 1 or 2 Mandatory - Hindi (preferable)
  
  

• 1 to 2 years of experience in Sales Training / V&A / Coaching roles
  
  

• Prior experience in telecalling or inside sales training preferred
  
  

• Real estate / internet / subscription sales training experience is an advantage
  
  

Compensation & Perks

• CTC: Up to ₹40,000 per month
  

• Free lunch provided
  

• Performance-linked incentives (as applicable)
  
  Qualification - Any Graduation
  
  

Key Performance Metrics

• New hire certification scores
  

• Sales performance improvement post training
  

• Conversion uplift for trained batches
  

• Nesting throughput & ramp-up timelines
  

• Training feedback & effectiveness scores

• It is a Full Time Teacher / Tutor job for candidates with 1 - 2 years of experience.