Trainer

Key Responsibilities:

 Training Delivery: Conduct end-to-end training sessions for new hires and existing employees for

customer support and sales teams, focusing on both voice and non-voice blended processes.

 Content Development: Design and update training content, including presentations, manuals, role-

play exercises, and e-learning modules tailored for the blended process.

 Skill Development: Focus on enhancing communication, problem-solving, negotiation, and

consultative selling skills. Train employees on technical aspects of the product and project

management processes.

 Performance Monitoring: Conduct assessments and provide constructive feedback to trainees

during and post-training to ensure knowledge retention and skill application.

 On-the-Floor Support: Provide hands-on guidance during the nesting phase to address real-time

queries and and resolve challenges to improve team performance.

 Process Knowledge: Train team members on standard BPO protocols, customer service best

practices, and effective sales strategies.

 Collaboration: Coordinate with Operations, Quality Assurance, and HR to ensure alignment of

training outcomes with business objectives.



Report Generation: Prepare and maintain reports on training effectiveness, trainee performance,

and training KPIs, ensuring compliance with company standards.

 Continuous Improvement: Keep training methodologies updated with the latest industry practices,

tools, and technologies.Requirements and skills:

 Education: Any graduate or diploma holder.

 Preference: Male candidates under the age of 32 are encouraged to apply.

 Experience:

o Minimum 1.5 to 2 years of experience as a Trainer.

o Overall, 3 to 5 years of experience in the BPO sector.

Skills :

 Strong knowledge of BPO operations, customer support processes, and the sales lifecycle.

 Proficiency in CRM systems, sales, and training tools; knowledge of additional tools such as LMS

(Learning Management System), is preferred.



Excellent communication and interpersonal skills.

 Strong presentation and facilitation skills.

 Problem-solving and analytical abilities.



Effective time management and organizational skills.

 Analytical mindset to identify gaps and improve training efficiency

• It is a Full Time Teacher / Tutor job for candidates with 3 - 6+ years Experience.

More about this Trainer job

1. What is the eligibility criteria to apply for this Trainer job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Trainer job?
   Ans: This Trainer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Trainer job?
   Ans: No, there is no fee applicable for applying this Trainer job and during the employment with the company, i.e., EMERGE IT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Trainer role?
   Ans: There is an immediate opening of 10 Trainer at EMERGE IT SOLUTION
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Teacher / Tutor job.
8. What are the timings of this Trainer job?
   Ans: This Trainer job has 09:00 AM - 06:00 PM timing.