Soft Skills Trainer

Communication Coach/L&D Trainer – Job Description

Job Title: Communication Coach/L&D Trainer

Department: Business Development
Location: On-site
Employment Type: Full-time/Part-time

Key Responsibilities

• Coaching & Training:

  • Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.

  • Conduct workshops, and one-on-one coaching sessions to address individual and team needs.

  • Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.

• Coach BDAs on building rapport and trust with customers.
  
  

Email Communication Training:

• Guide BDAs on writing concise, professional, and engaging email responses.

• Teach techniques for personalizing customer communication.

Phone Communication Training:

• Develop strategies for effective discovery and follow-up calls.

• Train on managing tone, clarity, and confidence during phone conversations.

• Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:

• Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.

• Offer constructive feedback and actionable steps for continuous improvement.

• Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development:

• Develop communication training materials, guides, and frameworks for internal use.

• Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements

• Educational Background:

  • Bachelor’s degree in communication, Business Administration, Psychology, or a related field.

• Experience:

  • Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.

  • Experience working with sales or business development teams is a must.

• Skills:

  • Strong understanding of email and phone etiquette for professional communication.

  • Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.

  • Expertise in soft skills development, objection handling, and customer engagement.

  • Knowledge of CRM tools and sales communication tools is a plus.

• Personal Attributes:

  • Excellent verbal and written communication skills.

  • Patience, empathy, and a keen ability to build trust and inspire growth.

  • Analytical mindset to evaluate performance metrics and training effectiveness.

• It is a Full Time Teacher / Tutor job for candidates with 1 - 6+ years Experience.