Responsibilities;
Perform Training Needs Analysis (TNA) and create targeted, action driven training plans to close performance gaps.
Develop, update, and maintain training materials, job aids, modules, and assessment tools.
Deliver Training Programs such as
New Hire Training (NHT)
Process, Product & System Trainings
Periodic Refresher Trainings
On Job Training support along with Operations teams.
Measure training effectiveness, analyse outcomes, and implement corrective action plans
Maintain training records and MIS as required by CS management team.
Preferred Candidate Profile:
2 -6 years of experience as a trainer in a progressive organization
Can be from financial services, BPO or any retail industry, however experience in a Call Center is mandatory.
Preference for candidates with exposure to lending from Banks, NBFCs, Financial BPOs.