A Freight Forwarder is responsible for arranging and coordinating the shipment of goods on behalf of clients. The role involves managing logistics, documentation, and transportation across domestic and international routes to ensure cargo is delivered efficiently, safely, and in compliance with regulations.
Arrange transportation of goods via air, sea, rail, or road
Coordinate with carriers, shipping lines, airlines, and trucking companies
Prepare and process shipping documentation (Bill of Lading, Air Waybill, commercial invoices, packing lists, certificates of origin)
Ensure compliance with customs, import/export regulations, and trade laws
Track shipments and provide status updates to clients
Negotiate freight rates and contracts with carriers and vendors
Manage cargo insurance and handle claims for loss or damage
Resolve shipping issues, delays, and discrepancies
Maintain accurate shipment records and billing information
Liaise with customs brokers, warehouses, and port authorities
Knowledge of international shipping, Incoterms, and customs procedures
Strong organizational and time-management skills
Attention to detail and accuracy in documentation
Good communication and customer service skills
Ability to multitask and solve problems under pressure
Proficiency in logistics software and MS Office
Understanding of freight pricing and cost control
Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (preferred)
1–5 years of experience in freight forwarding, logistics, or shipping (depending on seniority)
Office-based with regular communication with global partners
May require coordination across different time zones
Occasional visits to ports, warehouses, or client sites