ఫ్లీట్ మేనేజర్

Role: Fleet Manager

Experience:

1 to 3 years of relevant experience

Compensation (CTC):

Max 4.5 LPA to 6 LPA (90% Fixed, 10% Variable)

Allowances: ¹300 per day (over and above CTC, max 24 days)

Mandatory Skill: Fluent in Kannada

Role Type:

Field Operations, Blue-Collar Team Management

Key Responsibility Areas (KRAs)

Your role is split into three critical areas4you are a recruiter first, an operations manager second, and a customer

champion third.

I. Fleet Supply & Hiring (70% KRA)

Supply Planning & Hiring: Undertake aggressive supply planning and hiring of Delivery Partners to maintain target

headcount (e.g., 200 riders).

Recruitment Focus: Your 70% focus must be on continuous field recruitment and stabilisation, ensuring the

headcount is immediately restored when churn occurs.

Retention: Work closely on the retention of recently hired riders to ensure a stable fleet and minimize churn.

Onboarding: Ensure seamless onboarding and extensive training, including explaining the incentive model and

holiday-based boosters.

II. Operational Excellence & Compliance (20% KRA)

Compliance: Maintain operational rigor by ensuring Delivery Partners deliver on time, adhere to scheduled

login/logout times, are properly dressed, and follow all company protocols (SOPs).

Execution: Enable streamlined on-ground operations to ensure on-time delivery with the highest reliability.

Key Initiatives: Drive key central initiatives to scale on-ground operations effectively.

III. Customer Experience & Dispute Resolution (10% KRA)

Dispute Resolution: Should be able to resolve disputes, manage customer queries, escalations, and problems

related to delivery to ensure a flawless customer experience and minimum delivery TAT.

Feedback Loop: Work closely with the Delivery Partner fleet to understand key pain points, seek feedback/insights,

and provide optimal solutions.

• It is a Full Time గిడ్డంగి / లాజిస్టిక్స్ job for candidates with 1 - 6+ years Experience.