Key Responsibilities
Guest Check-In/Out: Greet guests warmly, assign rooms, issue keys, and manage departure billing.
Communication: Answer phone calls, direct inquiries, and relay messages or special requests to relevant departments like housekeeping.
Problem Solving: Listen to guest issues and resolve complaints calmly and professionally.
Administrative Tasks: Maintain accurate logs, handle cash or credit card transactions, and manage reservations. [1, 2, 3, 4, 5, 6, 7, 8]