COMMUNITY MANAGER (CM)

Department: Restaurant Operations & Guest Relations
Reports To: General Manager (Operations) and Chief Branding & Operations Officer
Grade: CL-2/3

About Curious Laddoo Pvt Ltd

As the proud parent company of Zuru Zuru, Delhi’s beloved Japanese comfort food brand, we at Curious Laddoo Pvt Ltd are redefining what it means to build a restaurant company from the ground up.

We blend global best practices with Indian operational wisdom, balancing street-smart resource optimization with a deep respect for hospitality. With restaurants, a base kitchen, FMCG aspirations, and managed services already under our belt — we’re not just growing, we’re multiplying.

If you believe in excellence without ego, hustle with heart, and systems with soul — we’re building something you’ll be proud to call home.

About the Role

As Community Manager, you’ll be the face and voice of Zuru Zuru for our guests and community. You’ll manage reservations, events, client relationships, and guest experiences — ensuring every interaction reflects our philosophy of omotenashi (wholehearted hospitality).

This isn’t just about service; it’s about building meaningful relationships, driving community engagement, and creating memorable experiences that strengthen loyalty and grow the brand.

Key Responsibilities

• Community Leadership: Build strong relationships with guests, clients, and the local community while reflecting Zuru Zuru’s brand values and omotenashi spirit.

• Guest Engagement: Develop and execute strategies to enhance guest satisfaction, loyalty, and repeat visits.

• Relationship Building: Welcome  guests, nurture regulars, and represent Zuru Zuru events and community activities.

• Operations & Standards: Oversee reservation systems, seating arrangements, and service standards for smooth operations.

• Event Management: Plan and deliver community events, private parties, and special occasions in collaboration with the operations team.

• Billing & Records: Handle billing accurately, maintain guest records, and ensure proper documentation.

• Performance Tracking: Monitor sales, guest feedback, and event results; prepare weekly reports with recommendations for improvement.

• Team Collaboration: Work closely with kitchen, floor staff, and logistics to ensure excellent guest experiences.

• Environment & Culture: Maintain a welcoming dining atmosphere (music, flowers, lighting, cleanliness) and ensure the designated area is well-kept and guest-ready.

Qualifications and Requirements

Education & Experience

• Bachelor’s degree in Hospitality, Hotel Management, Business, or related field.(Optional)

• 2–4 years of experience in guest relations, community management, or hospitality sales/service.

• Proven experience managing reservations, events, or high-touch client services.

Skills

• Fluency in spoken and written English.

• Hospitality and guest relationship skills.

• Persuasion and rapport-building abilities.

• Telephone etiquette and professional communication.

• Computer literacy: Excel, Word, internet research, CRM systems.

Personal Attributes

• High energy, confident, disciplined, and hospitable.

• Caring, open-minded, and honest with a strong sense of integrity.

• Persistent and solution-oriented with strong de-escalation skills.

• Embodies Zuru Zuru’s win-win philosophy and derives fulfillment from building community.

Performance Metrics

• Guest Satisfaction Score: 4.3+

• Repeat Visit %: 25%+

• FOH Team Training Coverage: 100%

• Complaint Resolution Rate: >95% within 24 hours

• Engagement Events: Minimum 1 per month

Work Environment

• Split shifts including evenings, weekends, and holidays.

• Extended standing, fast-paced service environment.

• Interaction with both guests and internal teams daily.

Career Growth Path

This role positions you for advancement to:

• Senior Community Manager 

• Restaurant Manager

• It is a Full Time వెయిటర్ / స్టీవార్డ్ job for candidates with 1 - 4 years of experience.

రెస్టారెంట్ వెయిటర్ job గురించి మరింత

1. రెస్టారెంట్ వెయిటర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి డిప్లొమా, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 4 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹18000 - ₹26000 నెలకుని మీరు ఆశించవచ్చు. ఇది ఢిల్లీలో Full Time Job.
3. రెస్టారెంట్ వెయిటర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ రెస్టారెంట్ వెయిటర్ jobకు 6 working days ఉంటాయి.
4. ఈ రెస్టారెంట్ వెయిటర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ రెస్టారెంట్ వెయిటర్ jobకు కంపెనీలో ఉదాహరణకు, Zuru Zuruలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ రెస్టారెంట్ వెయిటర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Zuru Zuru వద్ద 2 రెస్టారెంట్ వెయిటర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ వెయిటర్ / స్టీవార్డ్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ రెస్టారెంట్ వెయిటర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ రెస్టారెంట్ వెయిటర్ jobకు 12:00 PM - 10:00 AM టైమింగ్ ఉంటుంది.