We are looking for an enthusiastic and responsible Captain/Trainee Captain for our restaurant. You will learn how to manage restaurant operations, guide service staff, and ensure excellent guest service.
TRAINEE CAPTAIN:
Assist the Restaurant Captain in smooth daily operations and courteous service at all times.
Greet and attend to guests courteously, ensuring a pleasant dining experience.
Support in training and guiding service staff on restaurant standards and guest service.
Handle guest requests and complaints professionally and politely.
Ensure proper table settings, order taking, and service follow standard operating procedures (SOPs).
Learn and adhere to menu details, restaurant policies, and service protocols.
CAPTAIN:
Key Responsibilities:
Responsible for managing the overall day-to-day operations at the restaurant
Monitoring & ensuring operations run smoothly.
Organizing the duty roster of service staff.
Come up with innovative ideas for generating targeted sales and menu planning.
To implement food and beverage service standards and follow the standard operating procedures (SOPs).
Supervise and guide service staff during shifts.
Take and confirm orders accurately, ensuring smooth coordination with the kitchen and bar.
Check food and beverage quality before serving.
Handle guest complaints politely and resolve them quickly.
Train and motivate the service team.
Ensure bills are accurate and handle payments when required.
Skills & Qualities Needed:
Minimum 3 years of experience in the Hospitality Sector/as a captain.
Excellent communication and interpersonal skills.
Polite, presentable, and customer-focused.
Strong sense of responsibility, teamwork, and willingness to learn.
Good knowledge of food and beverage service is an advantage.
Ability to stay calm and professional under pressure.
Flexible to work evenings, weekends, and holidays.
What We Offer:
Competitive salary + Service charge and tips
Duty Meals and uniforms with laundry provided
Training and growth opportunities
Supportive and professional work environment.