Restaurant Captain

Job Summary

The Restaurant Captain is responsible for supervising floor operations, leading the service team, ensuring excellent guest experience, and maintaining restaurant service standards. The Captain acts as a link between guests, stewards, and kitchen staff to ensure smooth and efficient operations.

Key Responsibilities

Guest Service

• Welcome and assist guests professionally.

• Ensure prompt and courteous service at all times.

• Handle guest complaints and resolve issues effectively.

• Suggest menu items and promote daily specials.

• Ensure guest satisfaction throughout the dining experience.

Team Supervision

• Supervise stewards and service staff during shifts.

• Assign sections and duties to team members.

• Conduct pre-shift briefings.

• Train and guide new employees on service standards.

• Monitor staff grooming, discipline, and performance.

Restaurant Operations

• Coordinate with kitchen staff for timely order delivery.

• Ensure proper table setup and restaurant cleanliness.

• Manage reservations and table allocations.

• Monitor stock of service items and report shortages.

• Ensure compliance with hygiene and safety standards.

Billing & Reporting

• Assist in preparing guest bills.

• Verify order accuracy before billing.

• Maintain shift reports and guest feedback records.

• Report operational issues to management.

Required Skills

• Leadership & Team Management

• Guest Relationship Management

• Excellent Communication Skills

• Problem-Solving Ability

• Knowledge of Food & Beverage Service

• Upselling Techniques

• Time Management

• Customer Service Excellence

Qualification

• HSC / Graduate in Hotel Management preferred.

• Minimum 1–3 years experience as Captain or Senior Steward.

• Good communication skills in English, Hindi, and local language.

• Knowledge of POS systems and restaurant operations.

• It is a Full Time వెయిటర్ / స్టీవార్డ్ job for candidates with 6 months - 1 years of experience.