Staff Management:
Hiring, training, scheduling, and managing staff performance. Providing feedback and guidance to ensure a high level of service.
Customer Service:
Ensuring excellent customer service, addressing customer complaints and resolving issues efficiently.
Operations Management:
Overseeing daily operations, ensuring smooth and efficient service, and maintaining a clean and organized environment.
Inventory Management:
Monitoring stock levels, ordering supplies, and managing inventory to minimize waste and ensure availability.
Financial Management:
Managing cash operations, maintaining accurate records of sales and expenses, and monitoring budgets.
Marketing and Sales:
Implementing strategies to attract and retain customers, potentially including menu planning and promotions.
Health and Safety:
Ensuring compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
Leadership and Communication:
Providing clear direction to staff, fostering a positive work environment, and communicating effectively with vendors and suppliers.