Key Responsibilities:
Understand customers’ travel requirements, preferences, and budget.
Design and sell customized domestic and international tour packages.
Prepare itineraries, quotations, and package details for clients.
Handle leads through calls, WhatsApp, email, and other communication channels.
Follow up with potential customers and convert leads into bookings.
Coordinate hotel, transportation, sightseeing, flights/trains, and other travel services.
Explain package inclusions, exclusions, pricing, terms, and cancellation policies.
Coordinate with hotels, drivers, transporters, and other vendors for smooth tour operations.
Maintain customer, booking, and payment records.
Provide support to customers before and during their trip.
Focus on customer satisfaction, sales targets, and repeat business.