A BPO (Business Process Outsourcing) Telesales representative is responsible for making outbound calls to potential customers and selling products or services over the phone. They work within a call center environment, often handling calls for various industries. Key responsibilities include generating leads, building relationships with customers, and achieving sales targets.
Outbound Calling: Making a high volume of calls to prospective customers to promote products or services.
Sales Presentations: Clearly explaining product features, benefits, and pricing to potential customers.
Lead Generation: Identifying and qualifying potential customers through effective questioning and needs assessment.
Closing Sales: Persuading customers to purchase products or services and finalizing sales transactions.
Customer Relationship Management: Building and maintaining positive relationships with customers to encourage repeat business.