1. Lead Generation & Follow-Up
• Make outbound calls to potential clients (retailers, distributors, institutional buyers).
• Share product information, offers, and schemes.
• Generate appointments for the field sales team.
2. Customer Relationship Management
• Follow up on repeat orders, payments, and delivery confirmations.
• Handle inbound customer queries and provide assistance.
• Maintain updated customer contact lists and communication records.
3. Sales Coordination
• Coordinate with the field sales team for order updates and route planning.
• Record customer feedback and share with management.
• Maintain calling reports and performance data on CRM / Excel sheets.
4. Promotion & Communication
• Inform clients about new products, seasonal schemes, and promotions.
• Upsell and cross-sell product range where possible.