Telesales

Job Description – Star Health Insurance (Customer Support / Sales Process

Role Title: Customer Support Executive / Insurance Advisor

Process: Star Health Insurance (Inbound / Outbound / Backend — customize as per requirement)

Job Summary

The candidate will be responsible for handling customer queries related to health insurance policies, assisting in policy purchase/renewal, and ensuring high-quality customer experience aligned with business targets.

Key Responsibilities

Handle inbound/outbound calls related to health insurance inquiries

Explain policy features, benefits, exclusions, and pricing details

Assist customers in policy issuance, renewal, and endorsements

Resolve customer complaints within defined TAT

Maintain accurate records in system (CRM/insurance tools)

Meet productivity, quality, and sales/service targets (as applicable)

Eligibility Criteria

Age Limit: As per company norms ( up to 35)

Compensation & Benefits

Salary: As per company standards (15k CTC – 22K CTC)

PF + ESIC

Performance incentives (if applicable)

Work Details

Shift: Rotational / Day shift (based on process)

Week Off: Rotational

Work Mode: Onsite (Kolkata)

Selection Process

HR Screening

Operations Round

Assessments

Client Round

Good to Have

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 6 months of experience.