టెలిసేల్స్

Position: Customer Service Representative (CSR)

Role: To assist customers by providing information, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls.

Provide accurate information regarding products or services.

Resolve customer complaints and issues in a professional manner.

Maintain records of customer interactions and follow-ups.

Process orders, forms, applications, and requests.

Escalate complex issues to senior staff when required.

Ensure customer satisfaction and maintain service quality standards.

Meet daily/weekly performance targets.

Skills Required:

Good communication skills (verbal & written).

Active listening and problem-solving skills.

Basic computer knowledge (email, CRM, typing).

Ability to work in a team and handle pressure.

Polite, patient, and customer-friendly attitude.

Qualifications:

Minimum qualification: 12th pass / Graduate (as per company requirement).

Freshers can apply; experience in customer service is a plus.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 6 months of experience.