టెలిసేల్స్

Job Description – Sales Executive

Company: AapniService.com (a venture of SBS Foresight Pvt Ltd)
Position: Sales Executive – Home Services
Location: Sector-7, Dwarka, New Delhi
Employment Type: Full-Time

About AapniService.com

AapniService.com is a home-service platform providing customers with professional technicians and service providers for multiple home-service requirements.

Job Responsibilities

Search and identify new customers through telephone calls, online leads, referrals, and other sources.

Ø Contact potential customers and explain AapniService.com’s available home services.

Ø Understand customer requirements and create/confirm service bookings.

Ø Assign the appropriate technician to the customer through telephone coordination.

Ø Coordinate between customers and technicians to ensure timely service.

Ø Follow up with customers after service completion to obtain feedback and identify additional requirements.

Ø Maintain customer and booking details accurately.

Ø Follow up on pending, cancelled, and repeat service requirements.

Ø Achieve daily/monthly customer acquisition and booking targets.

Ø Handle customer queries professionally and provide accurate information about services and pricing.

Ø Coordinate with the operations/technician team to resolve service-related issues.

Ø Maintain regular records of calls, leads, bookings, and conversions.

Required Skills

Ø Good telephone communication and convincing skills.

Ø Hindi and English communication skills; knowledge of additional local languages will be an advantage.

Ø Basic computer and smartphone knowledge.

Ø Ability to handle multiple customers and technicians simultaneously.

Ø Good follow-up and coordination skills.

Ø Target-oriented and self-motivated.

Ø Prior experience in telecalling, sales, customer support, home services, or field-service coordination will be preferred.

Ø Key Performance Indicators (KPIs)

Ø Number of new customers contacted.

Ø Number of new customers acquired.

Ø Number of bookings generated.

Ø Booking conversion rate.

Successful technician assignments:

· Customer satisfaction and repeat bookings.

· Daily call and follow-up performance.

Compensation

· Salary: As per experience and company norms.

· Incentives: Performance-based incentives may be provided based on customer acquisition, bookings, and other company-defined targets.

Candidate Profile

We are looking for a confident, energetic and target-oriented Sales Executive who can communicate effectively with customers over the telephone and efficiently coordinate technicians to deliver home services.

Apply Now – Join AapniService.com and become part of the growing home-services network.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 2 - 5 years of experience.