A Telesales Executive is responsible for contacting customers by phone to promote products or services, generate sales, and maintain customer relationships.
Main Responsibilities
Make outbound calls to potential or existing customers
Explain products or services clearly
Answer customer questions and resolve concerns
Convince customers to purchase products/services
Build and maintain good customer relationships
Maintain customer records and call details
Follow up on leads and interested customers
Handle inbound sales inquiries when required
Required Skills
Good communication skills
Good convincing and negotiation ability
Basic computer knowledge
Customer handling skills
Confidence and positive attitude