Telecalling Executive

Job Specification: Contact Centre Agent

Location: Office-based

Hours: Full-time , 8 Am - 5pm UK Time (1pm - 10pm India time)

Holiday: 28 days (including bank holidays)

Overview

We are recruiting a Contact Centre Agent to support learner and employer engagement. The role involves outbound calls, managing records, sourcing data, and arranging appointments. The ideal candidate is confident on the phone, self-motivated, and well organised.

Key Responsibilities

Make outbound calls to learners, employers, and prospects

Keep accurate records of all calls, outcomes, and follow-ups

Source and manage own data lists for calling activity

Arrange own appointments and manage diary effectively

Follow up leads and maintain consistent call volumes

Work to targets and KPIs

Support the wider team with administrative tasks where required

Role-Specific Requirements

Confident telephone manner

Ability to work independently and manage own workload

Target-driven and self-motivated

Desirable

Previous experience in a contact centre, sales, or customer service role

Experience in apprenticeships, training, or education sector

Standard Requirements (All Roles)

IT literacy – competent with Outlook, Word, Excel, and PowerPoint

Good written and spoken English

Professional, reliable, and team-focused

Strong organisational skills and attention to detail

Ability to meet deadlines and manage multiple tasks

What We Offer

Office-based working environment

Full training provided

Equipment supplied

Salary based on experience

28 days holiday (including bank holidays)

Requirements at Offer Stage

Minimum of 2 references

Proof of qualifications

Professionalism will be expected at all times.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 3 years of experience.