Key Responsibilities:
- Make outbound calls to potential and existing customers to explain telecom products and services
- Handle inbound customer queries and provide accurate information
- Generate leads and support sales conversions
- Maintain and update customer databases regularly
- Follow up with customers to ensure service satisfaction
- Work towards assigned daily, weekly, and monthly call and sales targets
- Address customer complaints and escalate issues when necessary
Required Skills:
- Good communication skills in Tamil and English, Hindi knowledge is an added advantage
- Basic knowledge of telecom products and services
- Good convincing and negotiation skills
- Ability to handle rejection and work under pressure
- Basic computer knowledge including MS Office and CRM tools