టెలికాలింగ్ ఎగ్జిక్యూటివ్

Job Description – Tele-Collection Officer (TCO) / Senior TCO (DRA Mandatory)

collection agency

Position: Tele-Collection Officer (TCO) / Senior TCO

Location: Mumbai | Delhi | Chennai | Hyderabad

Employment Type: Full-Time

Salary: ₹2.0 LPA – ₹3.6 LPA + Performance Incentives (Up to 100% of Fixed Pay)

Experience: 1–5 Years in Tele-Collections, Tele-Sales, or Customer Service

Qualification: DRA Certification Mandatory

About the Role

We are looking for dynamic and result-oriented Tele-Collection Officers to manage delinquent and pre-delinquent customer accounts. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve collection targets while maintaining compliance and service quality.

Key Responsibilities

Contact customers regarding overdue payments using approved calling scripts.

Negotiate and obtain Promise-to-Pay (PTP) commitments.

Resolve customer queries professionally and effectively.

Understand reasons for payment defaults and provide suitable resolutions.

Update customer interactions accurately in the CRM system.

Maintain complete call documentation and follow compliance guidelines.

Achieve daily, weekly, and monthly collection targets.

Ensure high productivity and quality standards.

Work collaboratively with the collections team to improve overall performance.

Required Skills

Excellent communication and negotiation skills.

Experience in Tele-Collections, Tele-Sales, or Customer Service.

Strong customer handling and problem-solving abilities.

Knowledge of CRM tools and MS Office.

Ability to work in a target-driven environment.

Eligibility

DRA Certification is mandatory.

Prior experience in Tele-Collections/Tele-Sales/Customer Service.

Immediate joiners preferred.

Compensation & Benefits

Fixed Salary: ₹2.0 LPA – ₹3.6 LPA

Performance Incentives up to 100% of Fixed Salary

Career growth opportunities into Team Leader and Strategy roles within 12–18 months

High-performance work environment with AI-driven collection technology

Learning and development opportunities

If you're interested, share your updated resume today!

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 6+ years Experience.