Outbound calling:
Make calls to prospective and existing customers to promote products/services and generate interest.
Sales and lead generation:
Explain product benefits, persuade customers to purchase, and follow up on leads to convert them into customers.
Inbound calls:
Answer calls from customers to address inquiries, resolve complaints, and provide information.
Customer relationship management:
Maintain and update customer records in a CRM, and keep detailed logs of conversations.
Market research:
Gather customer feedback and identify customer needs and market trends.