Outbound Calling:
Making calls to potential clients to introduce immigration services and explain eligibility criteria.
Inbound Call Handling:
Addressing inquiries from individuals seeking information about immigration processes, visa options, and related services.
Providing Information:
Clearly and accurately explaining immigration procedures, requirements, and available options.
Scheduling Consultations:
Setting up appointments for clients to discuss their immigration cases with counselors or consultants.
Maintaining Records:
Keeping detailed records of all calls, client interactions, and follow-up actions.
Achieving Targets:
Meeting or exceeding call volume and lead generation targets.
Providing Customer Service:
Addressing client concerns, providing support, and ensuring a positive customer experience.