We are hiring a motivated and confident Debt Recovery Caller to join our team as a Executive, Team Leader or Supervisor.
We have both Banking and NBFC process like ICICI, HDFC, Kotak, Tata Capital, etc.
Both DRA and Non-DRA candidates can apply.
Responsibilities
• Contact debtors via phone to discuss overdue payments.
• Negotiate repayment plans and terms to facilitate debt recovery.
• Maintain accurate records of all communications and agreements.
• Follow up on payment commitments and update the status of outstanding debts.
• Ensure compliance with legal regulations and company policies.
• Provide customers with information and support to help them resolve their debts.
• Collaborate with other departments to address disputes and discrepancies.
Qualifications
• High school diploma or equivalent; associate degree preferred.
• Proven experience in debt collection or customer service roles.
• Strong negotiation and interpersonal skills.
• Ability to handle difficult conversations professionally.
• Familiarity with debt collection laws and regulations.
Skills
• Excellent verbal communication
• Negotiation
• Customer service
• Active listening
• Problem-solving
• Time management