Telecaller

Key Responsibilities:
● Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
● Follow up with customers regarding pending EMI payments and ensure timely collections
● Negotiate repayment plans and resolve payment-related concerns professionally
● Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems
● Coordinate with field collection teams and backend operations for effective account resolution
● Ensure compliance with collection processes, company policies, and quality standards
● Address customer queries, escalations, and disputes with empathy and professionalism
● Achieve daily, weekly, and monthly collection targets.

Eligibility Criteria:
● Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry
● Excellent communication and convincing skills in English and Malayalam along with any one regional language: Kannada, Telugu, Tamil, or Hindi
● Strong negotiation, interpersonal, and problem-solving abilities
● Basic knowledge of CRM tools and MS Office
● Graduate in any discipline
● Age Limit: Below 30 years

Salary & Benefits: 💰 Salary: Up to 3.5 LPA + Attractive Incentives

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 2 years of experience.