Outbound Calling: Dial prospective customers from lead lists to pitch products, share service benefits, or schedule follow-up meetings.
Inbound Handling: Answer incoming customer inquiries, troubleshoot basic service issues, and direct complex escalations to specialized teams.
Lead Qualification: Assess prospect interest, filter out unviable leads, and pass qualified prospects to the closing sales team.
CRM & Data Entry: Log call outcomes, update customer contact records,
Target Achievement: Meet daily, weekly, or monthly metrics regarding call volume, talk time, lead generation, or sales revenue