Call clients daily to follow up on pending payments.
Remind customers about due dates, pending invoices, and outstanding balances.
Maintain accurate records of calls, follow-ups, and customer responses.
Share payment status updates with the accounts/management team.
Send WhatsApp/email reminders to clients regarding payment details when required.
Build and maintain positive relationships with customers.
Handle customer queries politely and with patience.
Achieve daily/weekly follow-up targets.
Minimum 6 months – 1 year experience in telecalling/collection/customer support (preferred).
Strong communication skills in Hindi/English (Gujarati is an added advantage).
Basic knowledge of Excel/WhatsApp/record-keeping.
Confident, polite, and good at negotiation.
Ability to work under pressure and meet follow-up targets.