Lead Generation: Generate new leads and identify potential buyers through phone calls.
Product Information: Explain product features, benefits, prices, and offers to customers.
Sales & Order Booking: Convince interested customers to purchase products and book orders.
Follow-up Calls: Follow up with interested customers, pending orders, and existing leads.
Customer Relationship: Maintain good relationships with customers and handle their queries professionally.
Database Management: Maintain daily call records, customer details, lead status, and order information.
Target Achievement: Achieve daily, weekly, and monthly calling and sales targets.
Complaint Handling: Listen to customer complaints and coordinate with the concerned department to resolve issues.
Reporting: Submit daily reports of total calls, interested customers, follow-ups, and confirmed orders.
WhatsApp Communication: Share product catalogues, price lists, and company information with customers when required.
Coordination: Coordinate with the sales, dispatch, and accounts teams regarding customer orders and payments.