telecaller is a professional responsible for initiating outbound calls or receiving inbound calls to promote products, generate leads, and address customer inquiries. They build customer relationships, maintain accurate call records in a CRM, and work toward achieving sales quotas, requiring strong communication and negotiation skills.
Key Responsibilities
Outbound & Inbound Calling: Contacting potential clients to sell products/services and handling incoming queries.
Lead Generation & Follow-ups: Cultivating prospects and following up on previous calls to convert them into sales.
Customer Relationship Management (CRM): Recording details of interactions, updating contact information, and maintaining customer databases.