టెలికాలర్

Telecaller – Roles & Responsibilities

Make outbound calls to customers regarding overdue loan, credit card, or EMI payments.

Politely remind customers about pending dues and encourage timely repayment.

Explain outstanding amounts, due dates, and available payment options.

Listen to customers, understand their concerns, and record their responses accurately.

Negotiate payment commitments within company guidelines.

Update call outcomes, payment promises, and customer feedback in the collection system.

Follow up with customers who have given payment commitments.

Escalate difficult or disputed cases to the Team Leader or Manager.

Maintain daily call targets, promise-to-pay targets, and productivity standards.

Ensure all conversations comply with company policies, client requirements, and applicable laws.

Maintain confidentiality of customer information.

Coordinate with field collection executives when personal visits are required.

Required Skills

Good communication skills in Kannada, Hindi, Marathi, and basic English.

Basic computer knowledge (MS Excel, MS Word, email, and CRM/software).

Good negotiation and persuasion skills.

Patience, professionalism, and customer-handling ability.

Ability to achieve daily and monthly targets.

Honest, disciplined, and punctual.

Key Performance Indicators (KPIs)

Number of calls made per day.

Right Party Contacts (RPC).

Promise-to-Pay (PTP) commitments obtained.

PTP conversion to actual payments.

Amount collected.

Call quality and compliance.

Attendance and punctuality.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 1 years of experience.