
A telecaller is an individual who has telephonic conversations representing a company, with existing or potential customers. The primary objective of the telecaller job role is to generate leads or sales, depending on the target of the company. Telecalling is a job that is done by people with excellent verbal communication and persuasion skills that address a client’s needs while nudging them toward the company’s offerings. Playing the role of a customer service representative, telecalling work is in demand, given that it is a vital part of many industries.
You might hire a telecaller to:
Provide help and support to your customers through telecalling
Generate leads or close sales, depending on the goal of the company
Create and maintain paperwork or documentation based on the telecalling conversation
Check-in with existing clients
Branch out and find potential customers through telecalling work