Key Responsibilities of a Telecaller in Immigration
Handling inbound and outbound calls
Explaining immigration services like study visa, work visa, PR, etc.
Collecting basic client information
Scheduling appointments with consultants
Following up with interested clients
Maintaining customer data and call records
Importance of Telecaller in Immigration
Builds trust and first impression
Helps clients understand complex immigration processes
Filters genuine and eligible leads
Increases business through effective communication
Skills Required
Good communication and listening skills
Basic knowledge of immigration procedures
Patience and confidence
Ability to handle objections professionally
Honesty and transparency (very important in immigration)
Challenges
Dealing with fake or uninterested leads
Managing client expectations
Avoiding false promises
Handling pressure and targets