టెలి కౌన్సిలర్

Job Description

📍 Location: Bangalore – Hoodi

(Opposite Tata Showroom, Brookefields Road, Doddanekundi, Phase 2, Garudachar Palya, Mahadevapura, Bengaluru – 560048)

Tele Collections Executive – Personal Loan & Business Loan Collections

Key Responsibilities:

Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts

Follow up with customers regarding pending EMI payments and ensure timely collections

Negotiate repayment plans and resolve payment-related concerns professionally

Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems

Coordinate with field collection teams and backend operations for effective account resolution

Ensure compliance with collection processes, company policies, and quality standards

Address customer queries, escalations, and disputes with empathy and professionalism

Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry

Excellent communication and convincing skills

English Hindi

English Telugu

English Kannada but with sales experience

Strong negotiation, interpersonal, and problem-solving abilities

Basic knowledge of CRM tools and MS Office

Graduate in any discipline

Age Limit: Below 30 years

Salary & Benefits:

💰 Salary: Up to 3.5 LPA + Attractive Incentives

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 5 years of experience.