Tele Counsellor

Min 3 year of experience & min 1+ year of experience from jwelery industries as team manager /Tele sales maanger

Core Responsibilities & Roles

• Sales Strategy & Target Achievement: Setting, monitoring, and achieving weekly/monthly sales targets and call volumes.

• Team Leadership & Coaching: Training telesales representatives on cold calling, objection handling, and product knowledge, particularly regarding complex manufacturing specifications.

• Lead Generation & Management: Creating leads for field sales teams, nurturing prospective customers, and managing the sales pipeline to identify new business opportunities.

• Customer Relationship Management (CRM): Maintaining, nurturing, and updating customer databases to ensure accurate records of orders, preferences, and interactions.

• Product Expertise: Acquiring in-depth knowledge of manufactured goods to provide technical recommendations, address client needs, and overcome objections.

• Performance Analytics: Reviewing key performance indicators (KPIs) such as conversion rates and call volume to identify trends and improve team effectiveness.

• Order Processing: Overseeing the process of receiving and accurately entering purchase orders.

• Conflict Resolution: Handling escalated customer complaints or urgent inquiries professionally to maintain long-term relationships

Requirements & Skills

• Experience: Proven experience as a Tele sales Manager, preferably in a B2B or manufacturing environment.

• Communication: Excellent interpersonal, negotiation, and communication skills to persuade stakeholders.

• Technical Proficiency: Proficiency with CRM systems (Customer Relationship Management software) and Microsoft Office.

• Leadership: Strong ability to motivate a team and work well under pressure.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 3 - 6 years of experience.