Tele Collection Officer

Company Name: Rezolution

Designation: Officer – Collections / Recoveries

Location: Mumbai, Delhi, Chennai & Hyderabad

Employment Type: Full-Time

Experience: Prior experience in Tele-Collections, Tele-Sales, or Customer Service

Qualification: As per company norms

DRA Certification: Compulsory

Job Responsibilities

 Make outbound calls to customers regarding overdue payments.

 Explain outstanding dues and obtain Promise-to-Pay (PTP) commitments.

 Understand customer concerns and assist with payment-related queries.

 Update customer details, call outcomes, and remarks in the CRM system.

 Achieve assigned collection targets and productivity benchmarks.

 Maintain call quality and follow company policies and compliance guidelines.

Required Skills

 Good verbal communication and convincing skills.

 Experience in Tele-Collections, Tele-Sales, or Customer Service.

 Ability to achieve targets and handle customer queries professionally.

 Basic computer knowledge and CRM updating skills.

 Valid DRA certification is mandatory.

Salary & Benefits

 Fixed Salary: ₹2,00,000 – ₹3,60,000 per annum.

 Incentives: Performance-linked incentives up to 100% of fixed pay.

 Career growth opportunities into Team Leader and other senior roles.

Office Timings & Working Days

 Office Timings: 9:30 AM to 6:30 PM.

 Working Days: Monday to Friday – Full Day.

 1st & 2nd Saturday: Half Day.

 Sunday: Weekly Off.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 4 years of experience.