Tele calling

Job Summary:

The Tele Calling Executive is responsible for contacting patients, scheduling appointments, coordinating with nurses and healthcare staff, handling patient inquiries, and ensuring smooth communication between patients and the organization.

Key Responsibilities:

• Make outbound calls to patients for appointment confirmation and follow-up.

• Receive inbound calls and address patient inquiries professionally.

• Schedule, reschedule, and coordinate patient visits with nurses and field staff.

• Maintain accurate patient records and call logs in the system.

• Follow up with patients regarding services, feedback, and pending requirements.

• Coordinate with internal teams to ensure timely patient service delivery.

• Handle patient concerns and escalate issues when necessary.

• Ensure compliance with company policies and patient confidentiality standards.

• Achieve daily call targets and maintain service quality.

Qualifications:

• Any Graduate / Diploma holder.

• Experience in telecalling, customer service, healthcare, or homecare services preferred.

• Freshers with good communication skills may also apply.

Skills Required:

• Excellent communication and interpersonal skills.

• Good telephone etiquette.

• Basic computer knowledge (MS Office, CRM, data entry).

• Ability to handle patients with empathy and professionalism.

• Strong coordination and follow-up skills.

• Ability to work under pressure and meet targets.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 6+ years Experience.