Job Responsibilities
- Make outbound calls to potential and existing customers.
- Explain products/services clearly and professionally to customers.
- Generate leads and convert them into sales.
- Follow up with interested customers and maintain regular communication.
- Understand customer requirements and recommend suitable products/services.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate records of calls, leads, follow-ups, and sales.
- Handle customer queries and provide appropriate information.
- Coordinate with the sales team to ensure smooth customer conversion.
- Maintain a positive and professional relationship with customers.
Required Skills
- Good communication and convincing skills.
- Basic knowledge of sales and customer handling.
- Hindi and English communication skills.
- Good follow-up and negotiation skills.
- Target-oriented and self-motivated.
- Basic computer knowledge.
- Ability to work effectively in a team.
Qualification
- Minimum 12th Pass; graduation preferred.
- Previous experience in telecalling, telesales, or customer service will be an advantage.
Key Performance Indicators (KPIs)
- Number of calls made.
- Lead generation and conversion.
- Sales achieved.
- Follow-up completion.
- Customer satisfaction.
- Achievement of assigned targets.